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How ruko77 Handles Your Personal Data

Your account with ruko77 is yours — and so is the data behind it. This page explains what we collect when you register, deposit via DANA, OVO, or GoPay, and play, and how you can access, update, or remove that data at any time.

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PRIVACY CONTACT

Reach Us About Your Data

Have a question about your data, want to request a copy, or need to update something on your account? Our support team handles privacy requests directly — no automated queue, no generic reply. Reach out through any of the channels below and we'll get back to you with a clear answer.

Live Chat Start a chat from the account dashboard. Available for account and data queries; our team will confirm receipt and respond with next steps.

Email Support Send your data request or privacy question to our support address. Include your registered email so we can verify your account before acting.

Help Centre The Help Centre covers common data and account questions — how to download your data, update your details, or close your account.

What We Collect and Why

ruko77 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the details you submit during registration — name, email address, and the e-wallet identifier you use for deposits and withdrawals through DANA, OVO, or GoPay. We also log session activity: device type, IP address, pages visited, and game interactions.

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This data lets us process your transactions, verify your account, and keep your wallet secure. We do not sell your personal data to third parties. Data shared with payment processors — including the local rails you use to move funds — is limited to what those
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processors need to complete your transaction. Retention periods vary by data type: transaction records are kept as long as required under applicable Indonesian law and eligible-region regulations; session logs are held for a shorter period and then deleted. If you close your account, we will remove
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or anonymise your personal data within the timeframe required by local law. Availability of all services depends on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Security and transparency are built into how we run the platform. Here is what that looks like in practice — from how your account credentials are stored to how long we keep your records.

Account Security

Passwords are hashed and never stored in plain text. Account access uses OTP verification tied to your registered contact, so only you can confirm a new login session.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings at any time.

Data Retention

Transaction records are retained as required by applicable law. Session and browsing data is deleted on a rolling basis. Closed accounts are anonymised within the period local regulations require.

Your Access Rights

You can request a copy of your personal data, ask us to correct inaccurate details, or request deletion. Submit your request via live chat or email and we will respond within the timeframe local law sets.

Common Questions About Your Privacy

These are the questions we hear most often about data, cookies, and account privacy on ruko77. If yours is not here, contact support directly.

We collect your name, email address, and the e-wallet identifier — DANA, OVO, or GoPay — you use for transactions. Device and session data is also logged when you access the lobby.

We share only what payment processors need to complete your DANA, OVO, or GoPay transactions. We do not sell your personal data to advertisers or unrelated third parties.

Contact us via live chat from your account dashboard or send an email to our support address. Include your registered email so we can verify your identity before releasing any data.

Yes. Submit a deletion request through live chat or email. We will process it within the timeframe required by applicable Indonesian law and confirm once your data has been removed or anonymised.

Session cookies keep you logged in during your visit. Analytics cookies help us understand lobby usage. You can adjust or block cookies through your browser settings without losing account access.

Transaction records are retained as long as local law and eligible-region regulations require. Session logs are held for a shorter rolling period and then deleted automatically.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How ruko77 Handles Your Personal Data

Reach Us About Your Data

How We Protect and Manage Your Data

Common Questions About Your Privacy

01 What personal data does ruko77 collect when I register?

02 Does ruko77 share my data with third parties?

03 How do I request a copy of my personal data?

04 Can I ask ruko77 to delete my account data?

05 How does ruko77 use cookies?

06 How long does ruko77 keep my transaction records?

Privacy Policy

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